Royal Cuteness Inc. guarantees the quality of its line for your full confidence and satisfaction. Exchanging a defective, damaged or wrong item are acceptable  for  up to one week (7 days) from the time the customer received the shipment. Exchanging for another size or  another item are acceptable  for  up to one month (30 days) from the time the customer received the shipment if the item was not visibly worn during that time (go to bottom of page for details on the 30 day exchanges). Exchanges for the following reasons are acceptable:

Wholesale & Retail Exchanges

• Item is damaged during shipment or defective by production i.e. it is torn, dirty, missing buttons, missing appliqués or accessories and/or is in any other bad condition as a result of shipping or production.

• The wrong item is shipped. Item shipped is not the item matching the item photo and item number as shown on our web site. Note: Since our items are hand -made, minor differences will occur as no 2 items are exactly alike. This provision covers wrong appliqués, wrong body style and/or wrong items (by item number).

• Customer never received the shipment. All our shipments are tracked and insured for their value. As soon as we determine the package was lost we will send you another shipment even before we are reimbursed by the carrier (USPS, UPS, etc.)

• Wrong size(s) are shipped. We keep your order form on file to check if the right size was shipped. At the time of checkout you are given a transaction number for tracking and confirmation purposes. We strongly encourage you to print out your receipt/confirmation screen.

Retail Exchanges Only

•  Size ordered was shipped correctly but it does not fit your child. For example you ordered a size 12 month outfit, but when you receive the shipment you try it on your child and you realize it does not fit. We can exchange your item for another size or in some cases we can make alterations. An example for alterations will be size 12 month is the right length but it is too loose on your child - item can be taken in, so it matches the length and width desired.

• Exchanges for an entirely different item are acceptable when the new item is of same or higher value (you must make up for the price difference if exchanging for a more expensive item)

The above exchanges available to retail purchases only (different size desired or different item desired) will be accepted if  returned item is in good condition with no sign of washing, ironing, sun fading, stains, alterations by customer or other post shipping wear and/or tear. All tags and labels must be still attached to item.

If you received your item damaged or in a non-satisfactory condition, please refer to top of page.

Shipment Costs for Exchanges

Shipment costs for all exchanges will be incurred by buyer/customer and seller/manufacturer. Basicaly, you pay to ship back to our warehouse and we pay to ship the new item back to you after the to-be-exchanged item is received at our warehouse.
 

For additional information on exchanges please Contact Us.